Diamond Resorts International CEO Stephen J. Cloobeck goes under cover to get a close look at the inner workings of his company.
Popeyes' Louisiana Kitchen Chief Talent Officer Lynne Zappone is frustrated with an employee's attitude and is moved by another worker's generosity.
Oriental Trading Company CEO Sam Taylor discovers some employees are unhappy and unintentionally halts production in his plant.
Harlan Kent, President and CEO of Yankee Candle, the leading designer, manufacturer, wholesaler and retailer of premium scented candles, goes undercover where his customer service skills leave several co-workers questioning his true identity, and the Boss grows frustrated with one store's lack of curb appeal.
Mark King, President and CEO of TaylorMade Golf Company, the largest manufacturer of golf equipment and apparel in the world, is forced to break cover when an employee grows suspicious of her new trainee and the Boss grows concerned with a disjointed structure of command at one of his factories.
Steven Foster, Co-Founder and CEO of Lucky Strike Lanes, takes an emotional trip inside his own company.
Budget Blinds CEO Chad Hallock goes under cover.
Philly Pretzel Factory CEO Dan DiZio must take action when a franchisee goes rogue and learns he let another franchise owner down.
Fastsigns International CEO Catherine Monson.
MasTec CEO Jose Mas goes under cover and receives an explosive surprise.
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